Financial Product Support Engineer

Københavnsområdet, Kalvebod Brygge 24,2, 1560 København DK

About Company:

Exerp is Europe’s leading provider of Enterprise systems for the Health & Fitness industry. Through our main Software-as-a-Service ERP product, The Exerp Platform, Exerp has been focusing exclusively on solving the specific needs of the large health & fitness operators. Exerp is now used in more than 1,300 clubs and by over 4,000,000 members and we are now operating on 4 continents.

Exerp has had over a 25% annual growth rate in the last 4 years and expect to pursue this sustainable growth in the years to come, by expanding our services into the United States, North-America and Asia Pacific.
We have recently been rewarded as the Best IT Company in Denmark by Computerworlds® Top 100, and ranked 1st as Great Place to Work® “Best IT Workplace in Denmark” in 2015 and certified as Great Place to work both in 2015, 2016 and 2017.
We opened our office in West Palm Beach, Florida, earlier this year, to establish a base for our North-American activities and we have rolled out our first major client installation in Canada and are managing a solid pipeline among the U.S. largest operators.
We have just opened our first office in Sydney Australia to support the Asian-Pacific market.

About Role:

The Financial Product Support Engineer is part of the Global Customer Support Team, and this position is placed at our office in Copenhagen. The position is responsible for providing advanced helpdesk support to our clients in our third level support department utilizing Atlassian Suite as the primary helpdesk tools.

Duties and Responsibilities

The following represents a list of essential duties and responsibilities. Other duties may be assigned as required.

  • Responsible for informing clients of progression with issues and provide follow-up as necessary.
  • Analyze and resolve often complex client issues/questions regarding financial issues and involve the appropriate resource internally until the problem is solved.
  • Advise client’s super users on how to optimize their configuration of the system to simplify or implement their business decisions.
  • Develop a productive relationship with colleagues in the Support department both locally as well as in the other offices around the world.
  • Responsible for reviewing and learning the latest functionalities of the support systems.
  • Maintain user documentation and internal knowledge base.
  • Participate as needed in implementation projects with our existing and coming clients.
  • Provide on-site training or assistance in conjunction with our Project & Account team.
  • Special projects from time to time to ensure best in class Customer Support.

Competencies, Traits and Experience

To perform this job successfully, an individual must be willing and able to perform each essential responsibility satisfactorily.

  • Bachelor degree or superior relevant work experience or even "Finans økonom"
  • At least two years of experience of working in an Finance supporting role.
  • Experience with billing and collection processes, simple accounting, account receivables and financial reporting.
  • Able to work with financial files, including outgoing payment files and finance systems files.
  • Excellent communication skills both written and verbally through all levels of organizations both internally and externally.
  • Understanding of financial solutions, business processes and have an analytic and methodical approach in problem solving.
  • Strong organizational skills with ability to multitask and prioritize deadlines in a fast-paced environment.
  • Knowledge of Microsoft Office, particularly Excel.
  • Ability to travel up to 15% annually both domestically and internationally.

Soft Skills

The following are the soft skills we are looking for in our ideal team member:

  • Enjoys having daily contact with our customers with the ability to “smile through the phone”.
  • Ability to work both independently and in a collaborative team environment.
  • Pro-active and eager to learn both independently and from experienced colleagues.

Other Skills and Abilities:

The following skills would be an advantage but are not required to start in the position:

  • Knowledge or experience of the Health and Fitness industry
  • Experience writing SQL queries
  • Experience reading JAVA code

If you have any questions regarding this jobposting, please contact Anders Olsen
Application deadline:
31. January 2018

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Københavnsområdet, Kalvebod Brygge 24,2, 1560 København DK

Jobannoncen oprettet

09 Jan 2018

Jobannoncen udløber

31 Jan 2018