Commercial Service Manager

Københavnsområdet, Åkandevej 21, 2700 København DK

About Us

At Radiometer, our mission is to help caregivers make diagnostic decisions that save lives. To provide caregivers the insight and confidence that help them arrive at the right diagnostic decisions – decisions that in the end help save lives.

On a yearly basis millions of lives are touched by the information our solutions provide and that’s a fact, we take very seriously; themore critical the setting, the greater the requirements are and that’s why we’ve made it our vision to improve global healthcare with reliable, fast and easy patient diagnoses.

Our people

At Radiometer, we acknowledge that the information our products provide is often the difference between life and death; an acknowledgement that drives and unites us as a company. From biotech and software specialists to financial controllers and engineers, all 3200 colleagues are committed and dedicated to help realize life’s potential.
If you aspire to be part

of a purpose, performance and values driven organization whose mission and vision guide every action, we are eager to hear from you.

Description

Are you either:

a) An experienced product manager with motivation for working with life cycle management of the services for our market leading medical devices?

b) An experienced service manager, who knows what it takes commercially to develop our business while maintaining a successful global service organization with satisfied customers?

Satisfied customers and product quality is of highest strategic importance in Radiometer and we are doing very well in this area. Where you can make the difference is when it comes to the commercialization of our service department.

Commercialize the service strategy

You and your other Commercial Service Manager colleague get the responsibility of driving the revenue growth for our services and there are some very interesting opportunities within this area. Through structure, standardization, global collaboration and sharing of best practice we believe that you can contribute to creating a more effective service and invoicing process by ensuring alignment between:

• Service engineers

• Finance

• Global Sales

• Distributors

• CRM

• ERP

• Our own software that helps with surveillance and remote access to our devices

We have a clear plan and understanding of our potential for growth, but we need your abilities within stakeholder management and business understanding to succeed. Your abilities to structure and LEAN processes can also help us with maintaining our capacity to deliver quick service despite a growing number of installed medical devices that we are maintaining.

Your responsibilities summed up

• Sharpen our current service setup, ensuring customer satisfaction and business growth through the execution of service infrastructure projects.

• Improve Radiometer service offerings and the efficiency in local service organizations (Implement standard work and best practice to optimize and provide transparency into Planning, Policies, Objectives, Documentation and Processes of service orgs)

• Participate in continuous development and maintain existing services & service related procedures within Radiometer as well as our subsidiaries.

• Build productive relationships and network with global product specialist, product managers and service leaders.

• Manage across a matrix team from product marketing, operations, finance and product maintenance teams.

Travel activity is expected to be around 40-50 days a year.


Your place in the organization

You report to Director, Global Services, Carsten Alsbo, but will also have close contact to the VP of Services along with the service engineers and global service managers in our subsidiaries. The business area is of high importance to the board of directors, which means the business area is highly prioritized. We are confident that we will succeed with you onboard the team.

Contribute, grow and develop

Radiometer is a growing organization always developing through LEAN management tools and values. It makes it fun and meaningful to be part of an organization where your thoughts and ideas are embraced by management and can make a true impact. Developing on a personal and professional level is of a high importance for everyone in Radiometer and that is why we have many employees building and developing their careers for many years in Radiometer and Danaher.

Application deadline

Application deadline is Monday 29 January 2018. Start the application process by pressing "Apply Online" and follow the guidelines on our corporate career site. Please attach your CV and other relevant document. We look forward to receiving your application.

For further information, please contact hiring manager, Carsten Alsbo, through e-mail and expect a delay in response due to heavy travel activities in January: Carsten.alsbo@radiometer.dk

Qualifications

We believe that 5+ years of experience related to service management or product management combined with the following increases your chances of success in the job:

• Experience from an international and big or medium sized company with many stakeholders

• Strong analytical skills.

• Strong organizing/systematic skills

• Excellent presentation and communication skills both spoken and written in English.

• Proactive, showing initiative and ambition

• Decisive and service-oriented

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

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Job info

Firma

RADIOMETER MEDICAL ApS

Telefon nummer

38272829

Arbejdssted

Københavnsområdet, Åkandevej 21, 2700 København DK

Jobannoncen oprettet

11 Jan 2018

Jobannoncen udløber

29 Jan 2018