Kundeservicemedarbejder - Customer Service Representative

Københavnsområdet, Lufthavnsboulevarden 6, 2770 Kastrup

Customer Service Representative


The Global Exchange Group is a Spanish multinational Company specialised in foreign currency exchange services for tourists at International Airports. We operate in 20 countries and 5 continents, and have a branch-network with over 180 branches.





Thanks to our vast experience in the travel money industry, we have managed to come up with an alternative and very professional approach, without disregarding our Customers’ needs and always striving for excellence in the service. Today, we have an ambitious expansion plan in regions such as Eastern Europe, the Middle East, Africa and Asia Pacific.


In this exciting context, we are starting operations in Copenhagen Airport in November 2016; furthermore you will be part of the company in October for two weeks of paid training.


If you love customer service and sells this is your opportunity! We are looking for candidates with costumer/sales experience from 1 to 3 years.


Joining Global Exchange you will have the opportunity to enhance an excel your costumer care and sales skills working with a world-class financial services company.


The overall goal of the position is to provide an excellent service to all our customers and sell our top-market products, adhering to the internal procedures and the legal regulations. These are some of the key responsibilities of the position:


  • Identify customer’s needs and represent properly the company during the exchange operation, offering the advantages or the process and facilitating the cross-selling transactions.
  • Carry out exchange transactions following the settled procedures, obeying the legal procedures and attaining excellence in customer care.
  • Be the people responsible for the direct contact with customers and be willing to offer Customers the highest level of care.
  • Document transactions, according with the legal criteria.


  • Clarify doubts or attend customer suggestions and clear and complete arguments against a complaint during the exchange process.
  • Inform the supervisor of any problem or eventuality might have occurred during the exchange operation.


  • Make suggestions and ideas which could help the company to continue improving itself.
  • Salary base + bonus and professional development career.


Fluency in English is a requirement for the position and Danish will be an advantage. Other languages will be desirable. High school education is the minimum required for the position university fresh graduates are welcomed. In any case already sales and customer care job experience of 1 – 3 year is needed.


If you are interested in this position send an updated CV and application to a.sharif@globalexchange.dk. It is important that you specify your telephone number and the time slot when you prefer to be contacted.

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Job info


Global Exchange Denmark Kastrup




Københavnsområdet, Lufthavnsboulevarden 6, 2770 Kastrup

Jobannoncen oprettet

21. oktober 2019

Jobannoncen udløber

16. december 2019